Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

May 5, 2020

Redefining 'normal' mental health care still means delivering quality patient care

Mental Health Technicians (4Cs) in Air Education and Training Command are redefining what “normal” is during the COVID-19 pandemic, while still delivering quality patient care in various different methods and providing Disaster Mental Health services when requested.

May 4, 2020

#RiseUp Mental Health, Resiliency at JBSA

Members of the Wilford Hall Ambulatory Surgical Center (WHASC) Mental Health Clinic and 737th Training Group Military Training Consult Service (MTCS) mental health team spent their Monday motivating others with words of encouragement for base personnel and community members as part of a mental health and resiliency effort during the COVID-19 pandemic at Joint Base San Antonio-Lackland, May 4.

April 30, 2020

Communication barriers due to COVID protocols

Having some time on my hands during my 2-week quarantine, I was able to reflect on my recent experience of being hospitalized in Paris. As you can imagine, the language barrier between myself and my medical team made my stay long and difficult. No one wanted to use the Google Translate app pulled up on my phone so we spent 10 minutes trying to charade our way into the word "contraindications". With the help of my medical background, I was fortunate enough to piece together enough information before leaving the hospital exhausted from the exchange.

April 30, 2020

Military hospital lends research expertise to global pandemic effort

Within weeks of the pandemic’s spread, Brooke Army Medical Center drew on its deep bench of research expertise and joined the global race to find a COVID-19 treatment.“We knew early on that with BAMC’s strong research and academic foundation, our clinicians would want to quickly launch or join studies to help find answers,” said Dr. Christopher A.

April 30, 2020

Community COVID-19 tests results; send to CAMO

If you are enrolled to a San Antonio Military Health System Military Treatment Facility and were tested for COVID-19 in the community, please help us get the results into your medical record to ensure we have your complete medical history. You may send us the results to the email, fax, or address listed below.Email:

April 21, 2020

Maintaining balanced lifestyle key to staying healthy

Combining healthy diet, exercise and sleep habits is the key to an overall healthful lifestyle, something that is paramount in many people’s minds during the ongoing pandemic.“It’s important to talk about all of the components because your body does not work well if it isn’t working together,” said 2nd Lt. Denise Johnson, an aerospace physiologist

April 21, 2020

COVID-19 Testing at Wilford Hall

Our Warrior Medics have stepped up to the plate once again in the fight against COVID-19. The WHASC’s pathology lab is conducting its own testing on samples taken from patients suspected of having the illness. The lab’s main priority is supporting the 37th TRW and Basic Military Training. The in-house testing allows for quicker results, keeping the

April 17, 2020

Cloth face coverings required in SAMHS medical facilities

To preserve the safety of our patients, healthcare professionals and family members, the San Antonio Military Health System (SAMHS) is implementing every measure possible to curb the spread of COVID-19 to include screenings, self-isolation and social distancing As an additional measure, effective Monday, 27 April, all personnel, patients and

April 17, 2020

JBSA chaplains, counselors utilize technology to provide counsel and guidance during pandemic

Mental health specialists, chaplains and counselors throughout Joint Base San Antonio are utilizing technology and finding resourceful ways to keep in touch with their clients who seek counseling and guidance during this time of social distancing.With restrictions put into place at JBSA in response to COVID-19 that has limited in-person contact at

April 17, 2020

Patients can now book virtual appointments at TRICARE Online

Patients are now able to schedule telephonic virtual appointments through TRICARE Online, or TOL.

Don’t forget to keep your family’s information up to date in DEERS!