Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

Oct. 21, 2019

2019 TRICARE Open Season, Federal Benefits Open Season starts next month

Did you know that the TRICARE Open Season and Federal Benefits Open Season happen only once a year? Unless you experience a Qualifying Life Event, open season is your only chance to enroll in or make a change to your enrollment for the participating programs. TRICARE Open Season applies to anyone enrolled in or eligible for a TRICARE Prime or TRICARE Select health plan. Federal Benefits Open Season is for enrollment in a Federal Employees Dental and Vision Insurance Program dental and vision plan. Both the TRICARE and FEDVIP open seasons will run from Nov. 11 to Dec. 9.

Oct. 16, 2019

Commander Air Education and Training Command visits 59th Medical Wing

Members of the Wilford Hall Ambulatory Surgical Center family emergency center brief the day-to-day operations to Air Education and Training Command leaders during their 59th Medical Wing immersion tour Oct. 8, 2019 at Joint Base San Antonio-Lackland, Texas. The FEC treats an average of 120 patients a day within their 17 bed facility. (U.S. Air

Sept. 25, 2019

Air Force dental course ensures mission readiness

The 59th Dental Training Squadron prosthodontics flight hosted approximately 20 dental specialists, on Joint Base San Antonio-Lackland, Texas, Sept. 16, 2019, for the U.S. Air Force’s Prosthodontics update course.This is the third consecutive year for the training, but this year, under the direction of the dean of the Air Force Dental School, the

Sept. 19, 2019

Randolph physical therapy, family health clinics work together

Randolph physical therapy and family health clinics have been working together to see and treat patients with musculoskeletal issues sooner.Rather than waiting for an appointment with a primary care physician to get a referral to physical therapy, Maj. Joanna Borawski, 359th Medical Operations Squadron physical therapist, and her team at the

Sept. 16, 2019

How suicide changed my life

When I was 18 years old, the problem felt permanent and the solution seemed simple. It had for years.I had struggled with depression and anxiety most of my teenage years. I fought off the urge to end my suffering because I was worried what it would do to my family and friends. As the years went on, I tried counseling and medication, but I was never

Sept. 11, 2019

'We're your family here'

"Where is your husband deployed to?""Korea. Just a couple more months.""Well, we're your family here."Her smile is infectious and she directs it at everyone who comes into the room, nurses, doctors, technicians: her family here. Retired U.S. Army Capt. Katie Blanchard is thousands of miles from her home on what she jokingly calls the "useless

Sept. 4, 2019

WHASC Family Health Center to complete restructure by Oct 1

The Wilford Hall Ambulatory Surgical Center is in the final stages of its Family Health Clinic restructure, which formed two separate units of focused care: active duty beneficiaries and all other beneficiaries.The restructure began April 1, 2019 and is anticipated to be complete by October 1, 2019. During this time, beneficiaries assigned to the

Aug. 26, 2019

Medical Treatment Facility enhances readiness with functional fitness and ATCs

Children and their parents lined up in a crowded, dimly lit tent. The children ran out to play by an ambulance as their parents patiently waited to be called. One by one the line of patients diminished as medical professionals moved quickly and efficiently to bring about quality care in a challenged environment.

Aug. 16, 2019

59th Medical Wing Labor Day Hours

The Wilford Hall Ambulatory Surgical Center and Randolph Medical Treatment Facilities will have limited services available Aug. 30. Our primary care clinics, such as Family Practice, Internal Medicine, Pediatric, Randolph’s Ancillary Services, including the pharmacy, and Behavioral Health Optimization Program, as well as our Gateway Bulverde Family

July 31, 2019

59th MDW offers information, medical care after mold found in dorms     

Leaders of the 59th Medical Wing at Joint Base San Antonio-Lackland are using their expertise to inform Airmen about how mold could affect their health.“One of the ways the San Antonio Military Health System contributes to the JBSA mission is by optimizing the health of Airmen, Sailors, Soldiers and Marines whether they are students in training or

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