Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Prescription Pick-Up - Randolph Clinic Pharmacy Team

 

For New Prescription Pick-Up:

  • If you have already checked in with the pharmacy via text or in-person, you do not need a ticket and can proceed to the pick-up line.
 
  • If you have not checked in with pharmacy, please activate your medication by:
​
  • Option 1: Text “Get In Line” to 1-833-258-0792 
OR
 
  • ​Option 2: Pull a ticket from the kiosk and wait for your ticket to be called 

For Refill Pick-Up:

You have options for prescription pick-up! When calling the automated refill system, select your preferred pick-up location:
  • Step 1. Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • Step 2. After the prompt, press 1 for Army pharmacy locations, press 2 for Air Force pharmacy locations
    • For Randolph Pharmacy patients:
      • ​Press 2 for JBSA-Randolph Satellite Pharmacy (in the Base Exchange Mall, on the right side across from the hair and nail salon) ​
      • ​Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location

 

Don’t forget to keep your family’s information up to date in DEERS!