Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Health Clinics

Prescription Pick-Up - Randolph Clinic Pharmacy Team

 

For New Prescription Pick-Up:

  • If you have already checked in with the pharmacy via text or in-person, you do not need a ticket and can proceed to the pick-up line.
 
  • If you have not checked in with pharmacy, please activate your medication by:
​
  • Option 1: Text “Get In Line” to 1-833-258-0792 
OR
 
  • ​Option 2: Pull a ticket from the kiosk and wait for your ticket to be called 

For Refill Pick-Up:

You have options for prescription pick-up! When calling the automated refill system, select your preferred pick-up location:
  • Step 1. Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • Step 2. After the prompt, press 1 for Army pharmacy locations, press 2 for Air Force pharmacy locations
    • For Randolph Pharmacy patients:
      • ​Press 2 for JBSA-Randolph Satellite Pharmacy (in the Base Exchange Mall, on the right side across from the hair and nail salon) ​
      • ​Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location

 

Don’t forget to keep your family’s information up to date in DEERS!