Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

SAMHS Coronavirus Information

Aug. 25, 2020

COVID-19 Nurse info line stand-down

JOINT BASE SAN ANTONIO-LACKLAND, Tex. — The SAMHS COVID-19 Nurse Info Line will be discontinued as of 27 August 2020 @ 1700. For COVID-19 related symptoms during duty hours, please call the Consult and Appointment Management Office (CAMO) at 210-916-9900 to schedule a Virtual Appointment with your PCM team. For general COVID-19 questions and information, please call or send a secure message to your PCM team or refer to guidance on the CDC's COVID-19 website. After duty hours, call the MHS Nurse Advice Line at 1-800-TRICARE (824-2273) or visit MHSNurseAdviceline.com to speak or chat with a nurse. Thank you for your patience and support. And remember, stay safe by staying home if you're feeling sick!

A patient that recovered from COVID-19 donates COVID-19 convalescent plasma at the Armed Services Blood Bank Center, Joint Base San Antonio-Lackland, Texas, Aug. 20, 2020. The procedure separates plasma from red blood cells and returns the blood cells back to the patient producing three units of COVID-19 convalescent plasma per donor. (U.S. Air Force photo by Airman 1st Class Melody B. Bordeaux)

Aug. 25, 2020

COVID-19 patients can give back

JOINT BASE SAN ANTONIO-LACKLAND, Tex. — With flu season fast approaching and no approved vaccine developed for COVID-19, supplies of life-saving measures such as blood and plasma are being put under strain. To help hold back the tide, the Defense Department has established a goal of obtaining 10,000 units of donated COVID-19 convalescent plasma (CCP) by Sept. 30, 2020, to combat the potential rise in cases.

Aerial of WHASC

Aug. 24, 2020

59 MDW Labor Day operations

Lackland Air Force Base, Tex. — As we approach Labor Day weekend please be aware of updated operating hours for SAMHS centers from 4-7 September.

Warrior medics from the San Antonio Military Health System perform simulated medical procedures on mannequins as part of a training exercise May 21, 2020 at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. (U.S. Air Force photo by Senior Airman Ryan Mancuso)

Aug. 19, 2020

Medical centers no longer permitting masks with valves

For safety purposes, effective 24 Aug., masks with filter valves or vents will no longer be permitted for wear in all San Antonio Military Health System facilities, to include BAMC, WHASC and all outlying clinics.

SNCO Seminar

Aug. 18, 2020

59th Medical Wing command team speaks at SNCO seminar

JOINT BASE SAN ANTONIO-LACKLAND, Texas — An attendee asks a question of 59th Medical Wing Command Chief Master Sgt. Marc Schoellkopf during a question and answer portion of a senior NCO professional enhancement seminar Aug. 13, 2020, at the Robert D. Gaylor NCO Academy, Joint Base San Antonio-Lackland, Texas. The question brought up the subject of how they can better fulfill their roles

Members of the 59th Medical Wing man a drive through COVID-19 screening clinic on Lackland Air Force Base, June 26, 2020. The drive through clinic was reestablished as part of the protective measures implented as Joint Base San Antonio returns to HPCON Charlie. (U.S. Air Force photo by SSgt Zachary Bumpus)

July 27, 2020

Update to SAMHS COVID-19 testing

Lackland Air Force Base, Tex. — In order to sustain COVID-19 testing capability, San Antonio Military Health System will no longer test asymptomatic personnel at its drive-thru screening and testing sites. Testing for symptomatic active duty and military beneficiaries will continue to be conducted. We are continually assessing this evolving situation and will be sure to pass on any updates/changes.

A provider enters a patient room in a COVID-19 intensive care unit at Brooke Army Medical Center, July 17, 2020.

July 27, 2020

BAMC nurses: ‘It’s us against COVID’

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas — With the recent surge in COVID-19, the beds are quickly filling in the intensive care units at Brooke Army Medical Center, a sprawling military hospital and Level I Trauma Center in the heart of San Antonio.

Chris Talamantez installs a “Stop the Bleed” kit at Brooke Army Medical Center, Fort Sam Houston, Texas, July 17, 2020. The kits, which contain items such as a tourniquet and trauma dressing, are part of the Stop the Bleed campaign, an initiative to aid an injured person in the event of uncontrolled bleeding. (U.S. Army photo by Corey Toy)

July 21, 2020

Groundbreaking “Stop the Bleed” implementation at BAMC

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas — Brooke Army Medical Center is installing Stop the Bleed kits throughout the hospital to be used in the event of an active shooter or other scenario involving traumatic blood loss. The kits, which contain items such as a tourniquet and trauma dressing, are part of the Stop the Bleed campaign, an initiative to aid an injured person in the event of uncontrolled bleeding.

Wilford Hall Updates Entry Points Amid COVID-19

July 13, 2020

Wilford Hall Updates Entry Points, Changes COVID Drive-Thru Screening Location

Lackland Air Force Base, Tex. — As of Tuesday 14 July 2020, the WHASC COVID screening/testing will take place in the bottom level of the WHASC parking garage. Days/Hours remain Monday - Saturday from 0800 - 1200.Patient entry into WHASC will be through the main doors at Entrance A. The Family Emergency Center (FEC) will be open for FEC patients and staff only. All other

July 2, 2020

COVID-19 Screening and Testing - Fourth of July Hours of Operation

Joint Base San Antonio, Texas — Over the Fourth of July weekend, the San Antonio Military Health System's COVID-19 screening and testing sites will adjust hours of operation to the following:-- JBSA-Lackland's site, adjacent to the Luke Gate, will be open Friday and Saturday, 3-4 July, from 8 a.m. to noon. The BAMC site will be closed.-- BAMC's site, located in the first floor

Don’t forget to keep your family’s information up to date in DEERS!