Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Clinics

En Route Patient Staging System (ERPSS)

  • Services
    • Southwest Aeromedical Evacuation Hub ​
    • Receives patients from Andrews ERPSS en route to CONUS-W​est
    • 28 bed facility with the capacity to expand up to 50 beds for contingencies​
    • Provides ECMO support for both aeromedical and local MTF transport​
    • Supports NICU/CCAT Teams 

Contact Us

  • Location: 1760 Nellis Street, Bldg. 5002, JBSA-Lackland, TX 78236
  • Phone:  210-292-7400
  • Hours: 0700-1600

 

Don’t forget to keep your family’s information up to date in DEERS!