Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Appointments & Referrals

Booking an Appointment

Schedule with your primary care manager (PCM) first. You have two ways to schedule:

Need to Check on a Referral?

When you have a referral to see a specialist, our Consult and Appointment Management Office will try to schedule you at one of our military facilities first.

Follow these steps when you need to see a specialist:

  1. Get a referral from your PCM.
  2. Call CAMO at 210-916-9900 or 800-443-2262
    • Check the status of your referral, and
    • Schedule your visit
  3. If you can't get an appointment at one of our facilities:

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.

Contact Us

Consult and Appointment Management Office
Telephone: 210-916-9900 or 800-443-2262

The Consult and Appointment Management Office (CAMO) schedules appointments for all of the San Antonio Military Health System (SAMHS), which includes the 59th Medical Wing.

Don’t forget to keep your family’s information up to date in DEERS!