Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Prescription Pick-Up - Wilford Hall (WHASC) Pharmacy Team

Prescriptions picked up at Wilford Hall Pharmacy are limited to new or renewal prescriptions that have already been activated.
 
Please see information for Wilford Hall Pharmacy under the “New Prescriptions” information on the Pharmacy Home page
 
If you have received notification that your prescription is ready or waited the number of duty days specified, you can proceed to the pick-up line in the lobby or see the Pharmacy Lobby Manager if you have questions or need additional assistance.

Don’t forget to keep your family’s information up to date in DEERS!