Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Contact Us

New/Renewal Prescriptions
Randolph Main Clinic
221 3rd St. W
JBSA - Randolph, TX 78150
 
Call-In Refill Pickup
Randolph Base Exchange Mall
630 3rd St. W
JBSA - Randolph, TX 78150
 

Hours

Monday - Friday
7:30 a.m.  - 4:30 p.m.
Closed for readiness training Wednesdays until 9:15 a.m.
 

Telephone

210-652-4127
Rx Refill Line: 210-292-9995 or 210-292-7000
 

Don’t forget to keep your family’s information up to date in DEERS!