Health Clinics

Prescription Refills - Randolph Pharmacy Team


To request a prescription refill you can:

Option 1. Use the automated refill system

  • Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • Listen to and follow the prompts for different JBSA pick-up locations
  • When prompted for the prescription number, enter the information from your medication's label
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
  • All Randolph prescription refills are sent to the Randolph Satellite Pharmacy in the Base Exchange on the right-side of the building across from the nail and hair salon
Option 2. Refill your medications using the MHS GENESIS Patient Portal
  • Log in to the MHS GENESIS Patient Portal
  • At the far right of the top menu tab you will see "Rx Refills"
  • Select "Rx Refills" to see a list of your medications with available refills
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after requested
  • Additional information can be found at MHS GENESIS Prescription Refills
  • All Randolph prescription refills are sent to the Randolph Satellite Pharmacy in the Base Exchange on the right-side of the building across from the nail and hair salon

 

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