You still have time to set up your payment information if you pay by EFT, credit card or debit card. If you have TRICARE Prime, TRICARE Select, TRICARE Young Adult, TRICARE Reserve Select, or TRICARE Retired Reserve, you now have until Feb. 28. If you miss this deadline, you will be disenrolled back to Jan. 1.  Visit https://tricare.mil/About/Regions/West-Region today.

Health Clinics

Prescription Refills - Randolph Pharmacy Team


To request a prescription refill you can:

Option 1. Use the automated refill system

  • Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • Listen to and follow the prompts for different JBSA pick-up locations
  • When prompted for the prescription number, enter the information from your medication's label
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
  • If there are technical issues with the phone numbers listed above, call 726-215-9456 for Air Force-specific pharmacies
  • All Randolph prescription refills are sent to the Randolph Satellite Pharmacy in the Base Exchange on the right-side of the building across from the nail and hair salon
Option 2. Refill your medications using the MHS GENESIS Patient Portal
  • Log in to the MHS GENESIS Patient Portal
  • At the far right of the top menu tab you will see "Rx Refills"
  • Select "Rx Refills" to see a list of your medications with available refills
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after requested
  • Additional information can be found at MHS GENESIS Prescription Refills
  • All Randolph prescription refills are sent to the Randolph Satellite Pharmacy in the Base Exchange on the right-side of the building across from the nail and hair salon

 

Don’t forget to keep your family’s information up to date in DEERS!