Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Prescription Refills - Randolph Pharmacy Team


To request a prescription refill you can:

Option 1. Use the automated refill system

  • Call the automated refill phone system at 726-215-9456
  • Listen to and follow the prompts for different JBSA pick-up locations
  • When prompted for the prescription number, enter the information from your medication's label
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
  • All Randolph prescription refills are sent to the Randolph Satellite Pharmacy in the Base Exchange on the right-side of the building across from the nail and hair salon
Option 2. Refill your medications using the MHS GENESIS Patient Portal
  • Log in to the MHS GENESIS Patient Portal
  • At the far right of the top menu tab you will see "Rx Refills"
  • Select "Rx Refills" to see a list of your medications with available refills
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after requested
  • Additional information can be found at MHS GENESIS Prescription Refills
  • All Randolph prescription refills are sent to the Randolph Satellite Pharmacy in the Base Exchange on the right-side of the building across from the nail and hair salon

 

Don’t forget to keep your family’s information up to date in DEERS!