Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

Appointments

How do I make an appointment?
Booking an Appointment

Schedule with your primary care manager (PCM) first. You have two ways to schedule:
- Online through the MHS GENESIS Patient Portal
- or call CAMO at 210-916-9900 or 800-443-2262

Patient Information/Patient Advocate

Who do I call if I have concerns about patient safety and/or the quality of care provided at any 59th Medical Wing treatment facility?
Patient Concern/Complaint Resolution Process
1st Level: Clinic or Section Patient Advocate
2nd Level: Flight or Squadron Leadership
3rd Level: Group Patient Advocate

Visit our Patient Advocate page for more information.

Community Relations/Media Relations

I'm a member of the media and would like to interview a medical expert from the 59th Medical Wing. How do I go about arranging an interview?
Members of the media are invited to contact the 59th Medical Wing Public Affairs team at (210) 292-7703 or usaf.jbsa.59-mdw.mbx.59-mdw-public-affairs@health.mil.

Credentials

How can I obtain credentials information on a staff provider (Credentialed/Privileged) who worked at the 59th Medical Wing?
All Credentialing and Privileging requests should be submitted to the Defense Health Agency (DHA) Credentialing and Privileging Program. To ensure prompt processing, please ensure requests include the following information:
- Provider's Name (including First, Middle, and Last)
- Military Treatment Facility (MTF) Location(s)
- Dates of Affiliation
- Consent for Release of Information (ROI)
The 59th Medical Wing Credentialing and Privileging Office can also be contacted at:
- Phone: (210) 292-9545
- FAX: (210) 292-7964
- E-mail: WHASCCredentialsTeam@groups.health.mil

Phone Numbers

Where can I find phone numbers for 59th Medical Wing departments and clinics?
Click on the appropriate military treatment facility link on the side of our home page. Each MTF page includes numbers to their departments and clinics. You can also call (210) 292-7412 for the Wilford Hall information desk.

Post-Graduate Medical/Dental Training Verification

How do I obtain verification of post-graduation medical and dental training (residencies/fellowships) completed at the 59th Medical Wing?
To obtain verification of post-graduate medical training an individual completed at the 59th Medical Wing:

Send Air Force Verification Requests to: usaf.jbsa.59-mdw.mbx.ge-saushec@health.mil
Send Army Verification Requests to:: usarmy.jbsa.medcom-bamc.mbx.bamc-saushecregistrar@heatlh.mil
Send Affiliation Requests to: dha.ncr.clinic-qual.mbx.cred-affiliation-verification@health.mil

For more information, visit the SAUSHEC/Graduate Medical Education website or call (210) 292-5392.

Records

How do I get a copy of a birth certificate of someone born at a 59th Medical Wing facility?
For copies of birth certificates for individuals born at a 59th Medical Wing facility:

The individual must go through San Antonio Municipal Archives and Records. Their web site is https://www.sanantonio.gov/Municipal-Archives-Records/Birth-Death-Records. Their phone number is (210) 207-4214.
How do I get copies of my medical records?
To obtain copies of medical records:

If the patient was seen at Wilford Hall during the last 5 years, they should call the Release of Healthcare Information Office at 292-5081.
You can mail a request for your records to:

59 MDSS/SGST(RHI)
2200 Bergquist Drive, Suite 1
JBSA-Lackland, Texas 78236

You must include a letter with the following information:

- your name
- date of birth
- sponsor's SSN
- period of treatment
- a statement authorizing Wilford Hall to release the records to a specific purpose or organization (Form 2870)
- the purpose for releasing the information
- an address to mail the information to
- the patient's signature
- date
- copy of photo ID w/signature

The 59th Medical Wing only keeps medical records for five years. After that, the records are retired to the National Personnel Records Center in St Louis, MO. The individual can request a copy by sending a signed letter to the following address:

National Personnel Records Center
Military Personnel Records
1 Archives Drive
St. Louis, MO 63138
314-801-0800

The NPRC will need the patient's name, the military sponsor's SSAN, place of treatment (59th Medical Wing), dates of treatment, and what records are needed.

The NPRC's toll free phone number is: 1-866-272-6272

Individuals can access more information on the NPRC web site at: http://www.archives.gov/research/order/#other or https://www.archives.gov/veterans/military-service-records.
How do I obtain copies of my dental records?
Dental clinics maintain their own records. Please contact your respective clinic for instructions on obtaining records:

- Dunn Dental Clinic: (210) 671-9612
- Air Force Post Graduate Dental School and Clinic: (210) 292-7251

Sick Call

How do I get seen at sick call?
Supervisors can exercise the option of allowing Airmen to stay home for up to 24 hours. According to AFI 41-210, 3.6.4, "Unit commanders and supervisors have the authority to grant up to 24 hours sick status at their discretion if a members illness/injury does not require MTF intervention. If the illness/injury persists beyond 24 hours, then the commander or supervisor must refer the member to the MTF for treatment and subsequent quarters authorization."

Active-duty members can request an "acute" appointment for non-life-threatening illnesses. Please call the Consult and Appointment Management Office (CAMO) at 210-916-9900 to request a same-day appointment. These acute appointments replace the old "sick call" process for active-duty members.

If you feel you are too sick to wait for an appointment, please visit the Wilford Hall Emergency Department which is open 24 hours a day, 7 days a week.

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Patient Resources

Frequently Asked Questions (FAQs)

Appointments

Booking an Appointment

Patient Information/Patient Advocate

Patient Concern/Complaint Resolution Process

Community Relations/Media Relations

Credentials

Phone Numbers

Post-Graduate Medical/Dental Training Verification

Records

Sick Call

TRICARE FAQs

Military Health System FAQs

Email Updates

Patient Advocate

Need to Submit a Claim?

Need Technical Help?

DHA