Frequently Asked Questions (FAQs)

Call or visit your nearest Urgent Care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.

You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).

No. Call 911 in case of an emergency.

Yes. Call 210-292-7331.

All patient concerns should be addressed at the clinic level before being elevated. Click here to for clinic specific advocate phone numbers. 

Patient Concern/Complaint Resolution Process

1st Level: Clinic or Section Patient Advocate
2nd Level: Flight or Squadron Leadership
3rd Level: Group Patient Advocate

Call the Consult Appointment Management Office:

(210) 916-9900
6:30 a.m. - 4:30 p.m. on duty days
Best Times to Call: After 10 a.m., Tuesdays through Fridays

Media member who would like to interview 59th Medical Wing personnel must first contact Public Affairs at 210-292-7703.

Call the 59th Medical Wing Credentialing/Privileging Office at (210) 292-6225 or send a FAX to (210) 292-7964.

Wilford Hall Ambulatory Surgical Center's address is 1100 Wilford Hall Loop, JBSA-Lackland, Texas, 78236.  The main information line is (210) 292-7412.

When driving to JBSA-Lackland, you will be arriving on one of four major roads: I-10/Hwy90, Hwy 281, I-37, or I-35. There are two gates with Visitors' Centers: the Gateway East Gate and the Airman's Gate.

When arriving in San Antonio, turn right onto Loop 410 West. Take exit #6 Del Rio/Lackland AFB. Turn left on Valley Hi and continue straight to the Airman's Gate. Continue on this street and you will cross over a bridge and come to a stop light. Turn left at the light and continue straight to Wilford Hall.

When arriving in San Antonio, turn left onto Loop 410 West. Take exit #6 Del Rio/Lackland AFB. Turn left on Valley Hi, and continue straight to the Airman's Gate. Continue on this street and you will cross over a bridge and come to a stop light. Turn left at the light and continue straight to Wilford Hall.

Click on the appropriate military treatment facility link on the side of our home page. Each MTF page includes numbers to their departments and clinics. You can also call (210) 292-7412 for the Wilford Hall information desk.

To obtain verification of post-graduate medical training an individual completed at the 59th Medical Wing, call (210) 292-5392 or send a FAX to (210) 292-3951.

To obtain verification of post-graduate dental training an individual completed at one of the dental clinics at Joint Base San Antonio-Lackland, call (210) 292-6258 or send a FAX to (210) 292-2618.

For copies of birth certificates for individuals born at a 59th Medical Wing facility:

The individual must go through San Antonio Municipal Archives and Records. Their web site is https://www.sanantonio.gov/Municipal-Archives-Records/Birth-Death-Records. Their phone number is (210) 207-4214.

Dental clinics maintain their own records. Please contact your respective clinic for instructions on obtaining records:

- Dunn Dental Clinic: (210) 671-9612
- Air Force Post Graduate Dental School and Clinic: (210) 292-7251

In an effort to improve customer service for our active-duty members seeking acute (within 24 hours) appointments, the Family Health Clinic at Wilford Hall Ambulatory Surgical Center has set aside active duty only acute appointments. These acute appointments replace the old "sick call" process for active-duty members.

This means Airmen no longer have to wait in line to obtain an appointment with a provider. Airmen should call the Consult and Appointment Management Office (CAMO) at 916-9900 for acute appointments in addition to administrative needs such as profile updates, medication refills, and questions for their providers. 

All active duty will have priority for acute appointments from the hours of 6:30 a.m. until 8 a.m. If you are not able to make an acute appointment, you may leave a telephone consult with your provider and their nurse will return your call.

If you feel you are too sick to wait for an appointment , you will be able to be seen at the Urgent Care Center (UCC) at Wilford Hall Ambulatory Surgical Center. Click here for more information about the UCC.

Supervisors can exercise the option of allowing Airmen to stay home for up to 24 hours. According to AFI 41-210, 3.6.4, "Unit commanders and supervisors have the authority to grant up to 24 hours sick status at their discretion if a members illness/injury does not require MTF intervention. If the illness/injury persists beyond 24 hours, then the commander or supervisor must refer the member to the MTF for treatment and subsequent quarters authorization."

Conditions requiring a Duty Limiting Condition (DLC), previously known as a profile, will be initiated as appropriate during your appointment. It is not uncommon for a DLC to take up to five duty days to process. Updating a DLC is not considered to be an acute need and therefore will not be considered appropriate for an acute appointment. It is the member's responsibility to follow up with a provider if they have been placed on a DLC and the condition has not resolved. Please make follow-up appointments as needed prior to the expiration of the DLC. With that in mind, please allow enough time for the DLC to be processed especially if you have an upcoming PT test or are coming into your deployment band. 

The health care team at the WHASC Family Health Clinic is committed to delivering the best care possible. Call (210) 292-3057 for more information.

TRICARE has four pharmacy options. Each option is available worldwide, but there are some limits overseas.

Military Pharmacies
Home Delivery
Network Pharmacies
Non-Network Pharmacies

Starting Oct. 1, 2015, a new law requires all TRICARE beneficiaries, except active duty service members, to get select brand name maintenance drugs through either TRICARE Pharmacy Home Delivery or from a military pharmacy. Beneficiaries who keep using a retail pharmacy for these drugs will have to pay the full cost. Maintenance drugs are those you take regularly for a long time, such as drugs to control blood pressure or cholesterol. The law does not apply to drugs you take for a short time, like antibiotics, or generic drugs. Beneficiaries living overseas, or with other prescription drug coverage, are not affected.

For more information about filing prescriptions, visit the TRICARE website.

The TRICARE Pharmacy Home Delivery is least expensive way to fill prescriptions after military pharmacies. You can get up to a 90-day prescription for most drugs at the following costs:

Generic: $0
Brand name: $16
Non-formulary: $46 (unless you get medical necessity)