Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Clinics

Trainee Health

  • Overview: Comprised of five elements including Initial Entry Processing, Med Hold, Sports Medicine Clinic, Trainee Health Clinic/Mass Triage, and Trainee Health Surveillance.
 
  • Location:
    • Initial Entry Processing: Reid Health Services Center/Reid Clinic, 1940 Carswell Ave, Bldg. 7002, 1st Floor, JBSA-Lackland, TX 78236
      • HOURS: Wednesday, 9:30 a.m. - 4:00 p.m. / Thursday – Friday, 7:00 a.m. - 4:00 p.m.
      • Contact: contact Trainee Health Clinic **processing of BMT Flights only
    • Med Hold: Reid Health Services Center/Reid Clinic, 1940 Carswell Ave, Bldg. 7002, 1st Floor, JBSA-Lackland, TX 78236
      • HOURS: Monday – Friday, 7:30 a.m. - 4:30 p.m.
      • Contact: (210) 292-1378
    • Sports Medicine Clinic: 1632 Nellis Street, Bldg. 5406, JBSA-Lackland, TX 78236
      • HOURS: 7:00 a.m. - 4:00 p.m.
      • Contact: 210-292-7244
    • Trainee Health Clinic: Reid Health Services Center/Reid Clinic, 1940 Carswell Ave, Bldg. 7002, 1st Floor, JBSA-Lackland, TX 78236
      • HOURS: Monday – Friday, 7:00 a.m. - 4:00 p.m.
      • Mass Triage: Monday—Friday, 7:00 a.m. - 7:20 a.m.
        • Location: Bldg 6582, Rm 203 / 206 / 208
    • Trainee Health Surveillance: Reid Health Services Center/Reid Clinic, 1940 Carswell Ave, Bldg. 7002, 2nd Floor, JBSA-Lackland, TX 78236
      • HOURS: Monday – Friday, 7:30 a.m. - 4:00 p.m.
      • Contact: not applicable

Information and Scheduling

  • Contact (main) Trainee Health Clinic
    • Phone: 210-292-0515 / 0516

 

Don’t forget to keep your family’s information up to date in DEERS!