There are emergency procedures in place in multiple states due to extreme weather. >>Learn More

Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. >>Learn More

Also, you have until March 31 to set up  your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Clinics

Laboratory

Collection of most samples ends at 3:30 p.m. on the last duty day of the week. This is to ensure collected samples are prepared for courier service transport. 
 
All requests from providers outside of Military Treatment Facilities must be dropped off for processing and can be drawn the following duty day. Requests from outside providers must contain the following information:
 
Patient’s name/DODI (Located on your ID card)
Patient’s Date of Birth
Patient’s Phone Number
Provider’s Name
Provider’s NPI
Provider’s Fax Number
All Required Labs
Diagnosis Codes
Provider’s Signature (wet or digital)
 
Fasting bloodwork requires that you have no food or drink, except water and medications, for 10 to 12 hours before blood draw. Please drink plenty of water to ensure you are well hydrated.
 
All laboratory orders entered into MHS GENESIS are valid for 90 days from the time they are submitted to the Randolph Clinic Laboratory. All outside provider's orders are valid for 90 days. If a Standing Order is required by the provider, the order must clearly state this need, provide a "Start" and "Stop" date on the Outside Provider Request Form, and can last no longer than 1 year from the date the Standing Order is dropped off to our lab. 
 
 

Contact Us

Location

Main Clinic, Room 1D101

Hours

Mon., Tues., Thurs., and Fri. 7:30 a.m. - 4:30 p.m.
Wed. 9:30 a.m. - 4:30 p.m.
Closed on Federal Holidays

Phone

Staff available for questions Mon. - Fri.  (2 – 4:30 p.m.)
210-652-6403

Don’t forget to keep your family’s information up to date in DEERS!