There are emergency procedures in place in multiple states due to extreme weather. Learn More About Emergency Procedures

Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About the Referral Approval Waiver

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Clinics

New Prescriptions - Randolph Pharmacy Team

Process new routine prescriptions from on or off-base providers using ONE of these two methods. Please only create ONE ticket number!


Option 1) Q-Anywhere Remote Activation
  • Visit Randolph's Q-Anywhere webpage
  • Follow the prompts to activate your prescriptions
  • Prescriptions will be ready for pick-up 2 duty days after activation

Option 2) Q-Anywhere Text Activation
  • Text GET IN LINE to 1-833-258-0792
  • Follow the prompts to activate your prescriptions
  • Prescriptions will be ready for pick-up 2 duty days after activation


To process urgent* prescriptions from on or off-base providers:

  • Please use the kiosks in the Randolph Pharmacy lobby
  • Follow the kiosk prompts, select the appropriate options, then wait for your ticket to be called. Your prescription will be ready same-day.
  • Pick-up your prescription once your name is called or a notification is sent to your phone
  • If you are returning to pick-up after you have activated your medications, please proceed to the pick-up line.
* Urgent medications are short course treatments only for anti-infectives, acute pain medications, steroid treatments, or for patients who have received emergency services within the last 72 hours

 

Don’t forget to keep your family’s information up to date in DEERS!