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Health Services

Case Management

Why Would I Need Case Management?


The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?


Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Case Management Services

Wilford Hall Ambulatory Surgical Center (WHASC)

Family Medicine Service (FMS)

Phone:
210-292-6719

FMS Hours of Operation:
Mon. and Tues. 7:30 a.m. - 4:30 p.m.
Wed. 9:15 a.m. - 4:30 p.m.
Thurs. and Fri. 7:30 a.m. - 4:30 p.m.
 
Location:
59th Medical Wing
1100 Wilford Hall Loop (Bldg. 4554) A-Wing
JBSA-Lackland, TX 78236-9908

Warrior Operational Medicine Clinic (WOMC)

Phone:
210-292-6719
 
WOMC Hours of Operation:
Mon. and Tues. 7:30 a.m. - 4:30 p.m.
Wed. 9:15 a.m. - 4:30 p.m.
Thurs. and Fri. 7:30 a.m. - 4:30 p.m.

Location:
59th Medical Wing
1100 Wilford Hall Loop (Bldg. 4554) A-Wing
JBSA-Lackland, TX 78236-9908

Internal Medicine Clinic (IMC)

Phone:
210-292-2060
 
IMC Hours of Operation:
Mon. and Tues. 7:30 a.m. - 4:30 p.m.
Wed. 9:15 a.m. - 4:30 p.m.
Thurs. and Fri. 7:30 a.m. - 4:30 p.m.
 
Location:
59th Medical Wing
1100 Wilford Hall Loop (Bldg. 4554) C-Wing
JBSA-Lackland, TX 78236-9908

Pediatrics Clinic (PED)

Phone:
210-292-9060
 
PED Hours of Operation:
Mon. and Tues. 7:30 a.m. - 4:30 p.m.
Monday Late Hours until 5:40 p.m. (Virtual Appointment Only)
Tuesday Late Hours until 5:00 p.m. (Virtual Appointment Only)
Thursday Late Hours until 5:00 p.m. (Virtual Appointment Only)
Wed. 9:15 a.m. - 4:30 p.m.
Thurs. and Fri. 7:30 a.m. - 4:30 p.m.
 
Location:
59th Medical Wing
1100 Wilford Hall Loop (Bldg. 4554) C-Wing
JBSA-Lackland, TX 78236-9908

Gateway Bulverde Clinic (GBC)
Phone:

GBC Hours of Operation:
Mon. - Fri. 7:30 a.m. - 4:00 p.m.

Location:
25615 US-281 North
San Antonio, TX 78258
Don’t forget to keep your family’s information up to date in DEERS!