Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Drug Information for Patients

 
If you have specific questions about a specific medication to include side effects or adverse reactions, please return to the Pharmacy Homepage and select the “Questions” option to access resources for the site you utilize most regularly.
 
For medication information sheets or to watch a short video about your medication, scan the QR code on your prescription label with your mobile device.



Tricare Formulary Information including applicable Prior Authorization and Medical Necessity forms can be found on the Tricare Formulary Search Tool at Open Enrollment - Pharmacy Benefit Plans (express-scripts.com)
 
Additional Tricare Prescription benefit information can be found at Prescription Drugs | TRICARE
Don’t forget to keep your family’s information up to date in DEERS!