Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Send Electronic Prescriptions to:

  • DOD JBSA LACKLAND PHARMACY: NCPDP 5912236, NPI 1063829414
 
  • DOD JBSA GATEWAY BULVERDE PHARMACY: NCPDP 5923467, NPI 1184122749​
 
  • DOD RANDOLPH PHARMACY: NCPDP 5912337, NPI 1861800567

Contact Us

Hours

Monday, Tuesday, Thursday and Friday
7:00 a.m. to 5:00 p.m.

Wednesday (Wing Training Day)
9:15 a.m. to 5:00 p.m.

Location

Main WHASC Atrium
1100 Wilford Hall Loop,
JBSA-Lackland, TX 78236

Don’t forget to keep your family’s information up to date in DEERS!