Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Prescription Refills - Randolph Pharmacy Satellite Team

To request a prescription refill:

  • Call the automated refill phone system at 726-215-9456
  • Listen to the prompt for different JBSA pick-up locations
  • When prompted for the prescription number, enter the information from your medication's label
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
Note: Randolph refills are sent to Randolph Satellite (Base Exchange) Pharmacy

 

Don’t forget to keep your family’s information up to date in DEERS!