Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Locations and Hours of Operation

Wilford Hall (WHASC) Team

Wilford Hall Ambulatory Surgical Center Pharmacy
(Located 1st Floor/Atrium)
1100 Wilford Hall Loop
JBSA-Lackland, TX 78236

Monday, Tuesday, Thursday, Friday
7:00 a.m. - 5:00 p.m.
Wednesdays (Wing Readiness Training)
9:15 a.m. - 5:00 p.m.

WHASC ScriptCenter Lockers (Open 24 hours a day)
(Located 1st Floor/Atrium - Access through Emergency Center entrance)
 

Satellite Pharmacy (JBSA-Lackland) Team

2275 Reese Street, Building 8410 (Near Lackland BX)
Monday - Friday
9:00 a.m. - 5:00 p.m.
 

Randolph Clinic Team 

221 3rd Street West
Randolph AFB, TX 78150
Mon., Tues., Thurs., Fri.
7:30 a.m. - 4:30 p.m.
Wed.
9:30 a.m. - 4:30 p.m.
 

Satellite Pharmacy (JBSA-Randolph) Team

JBSA-Randolph Base Exchange Mall
630 3rd St. W
JBSA - Randolph, TX 78150

Mon., Tues., Thurs., Fri.
7:30 a.m. - 4:30 p.m.
Wed.
9:30 a.m. - 4:30 p.m.

Reid Clinic Pharmacy

​Open to Basic Trainees only

 

 

Don’t forget to keep your family’s information up to date in DEERS!