Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Prescription Pick-Up - Satellite Pharmacy (Lackland) Team


Prescriptions picked up at Lackland AFB Pharmacy are limited to prescriptions refills already called in to the automated refill line.
 
Please see information under the “Refills” on the Pharmacy Home page for additional information.
 
If you have received notification that your prescription is ready or waited the number of duty days specified you can proceed to the pick-up line in the lobby.

Don’t forget to keep your family’s information up to date in DEERS!