Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Information for Healthcare Providers

Tricare Formulary Information including applicable Prior Authorization and Medical Necessity forms can be found on the Tricare Formulary Search Tool at Open Enrollment - Pharmacy Benefit Plans (express-scripts.com)
 
MHS Genesis users can contact Lackland AFB pharmacy via the pharmacy messaging pool titled “USAF Lackland WHASC Main Pharmacy Messaging”
 
Lackland AFB – Wilford Hall – provider/transfer line – 210-292-4808


TRICARE Formulary Search Tool 

Electronic Prescribing Codes

Don’t forget to keep your family’s information up to date in DEERS!