Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Question for Satellite Pharmacy (JBSA-Lackland) Team? 


Two options to contact us:
1. Call the JBSA Pharmacy Call Center at 210-916-1536
Open from 8:00 a.m. to 4:00 p.m. Monday through Friday

2. Send us a text!
- Text "Get in line" to 833-517-4408
- Follow the prompts to select "Wilford Hall Pharmacy"
- Select "I have a question for my pharmacist"
- When prompted, text a brief description of your question

 
Don’t forget to keep your family’s information up to date in DEERS!