Randolph Clinic

Hours of Operation:

Monday, Tuesday, Thursday, Friday
7:30 a.m. – 4:30 p.m. (Flight Med Sick Call 7:15-7:45 a.m.)
 
Wednesday
9:30 a.m. – 4:30 p.m. (Flight Med Sick Call 9:15-9:45 a.m.)

The 559th Medical Squadron is a premier outpatient clinic that provides comprehensive health services for nearly 25,000 eligible beneficiaries in the San Antonio area.

The group consists of more than 350 Airmen and civilians, in eight buildings. With a $17.7 million annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month.

 

Patient Advocate Program
Patients have the right to make recommendations, ask questions, or file grievances with the military treatment facility Patient Advocate.

Each clinic you visit at the Randolph Clinic has primary and alternate Patient Advocates. They can help resolve your patient care concerns. If we have not succeeded in meeting your expectations during any visit to our military treatment facilities, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us identify problems and implement improvements.

If you would like to provide feedback, please ask to see the Patient Advocate of the section you are visiting. If the section’s patient advocate can not resolve your concerns, please come by the TRICARE Operations and Patient Administration office and ask to see the squadron Patient Advocate. The squadron Patient Advocate can also be reached by phone at 210-652-1399 or email usaf.jbsa.559-mds.mbx.patient-advocate@health.mil. Additionally, you can submit feedback on the Randolph Clinic Patient Advocate program by completing an ICE survey here.

We are committed to providing the highest quality of service available anywhere. 

If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Patient Satisfaction & Safety Comment Cards
Patients can give feedback on a multitude of JBSA services and programs by vising the ICE website.

If you do not want to complete your feedback online, you will find comment cards placed throughout the clinic at the front desk areas. Please fill one out and drop it in any comment card box located within the medical treatment facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)/Debt Collection Assistance Officer
BCACs educate and help you with TRICARE-related inquires. DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. For help resolving beneficiary concerns and medical claims, please call 210-652-2169, or stop by the TRICARE Operations and Patient Administration office, Room: 1A300.

Please let us know if there is something we can do better, or what we did well. We appreciate your feedback and the opportunity to improve our service and/or focus on the things we do well. Thank you!