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Randolph Clinic

The 359th Medical Group is a premier outpatient clinic that provides comprehensive health services for nearly 25,000 eligible beneficiaries in the San Antonio area.

The group consists of 367 personnel in 8 buildings. With a $17.7 million annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month.

Local Clinic Information

59th Medical Wing Urgent Care Center

Location: Wilford Hall Ambulatory Surgical Center Basement

Hours: 24/7

Telephone:

People suffering serious illness or injury should go to the closest emergency department. If you go to the UCC with a serious illness or injury, you will be sent or transported by ambulance to a hospital emergency department, and this could delay your care. The UCC, serving walk-in patients 24 hours a day, seven days a week, is an option for common acute minor medical problems when the patient cannot obtain an appointment with a primary care provider or a clinic is closed. The UCC staff treats minor illnesses and injuries, including flu, fever, earaches, nausea, rashes, animal and insect bites, minor bone fractures and minor cuts that require stitches. The UCC is staffed by military and civilian family practice physicians, physician assistants, nurses and medical technicians. The UCC provides open access care for all eligible Department of Defense beneficiaries.

Urgent & Emergency Care

Call 911 or go to the nearest emergency room. Some military treatment facility locations offer emergency room services and others do not, so be sure to be familiar with the clinics and services offered at your location.

Medical emergencies are the sudden and unexpected onset of a medical condition that:

  • Is threatening to life, limb, or eyesight;
  • Requires immediate medical treatment; or
  • Manifests painful symptoms that requires immediate response to alleviate suffering.

Call your primary care manager within 24 hours or the next business day after getting emergency care to get authorization and coordinate ongoing care.

National Suicide Prevention Lifeline1-800-273-TALK (8255), option 1

Veterans Crisis Line1-866-966-1020

TRICARE Urgent Care

TRICARE Emergency Care

To make an appointment, log in to the TOL Secure Web Portal​ or call 210-916-9900.

Read the TOL Appointment Center Brochure for more information.

For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Patient service is our number one priority at the 359th Medical Group. We are committed to providing each and every one of our patients - both internal and external - the highest quality of service available anywhere. We have many programs in effect at 359th Medical Group designed to enhance satisfaction with the care and service we provide.

Patient Advocate Program

The 359th Medical Group Customer Advocate Creed: "We are dedicated to successfully advocating for what is right, equally for all customers, the 359th Medical Group, and the Air Force, and continually pursue opportunities to improve processes, enhance customer satisfaction, and eliminate barriers."

Each clinic you visit at the Randolph Clinic has primary and alternate Patient Advocates. They will be able to help resolve your patient care concerns. If during any visit to any of our military treatment facilities, we have not succeeded in meeting your expectations, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us to identify problems and implement improvements. If you would like to provide feedback, please ask to see the Patient Advocate of the section you are visiting.

Patient Satisfaction & Safety Comment Cards

Our Interactive Customer Evaluation Program is now online. Patients can give feedback by vising the ICE website

If you do not want to complete your feedback online, you will find comment cards placed throughout the clinic at the front desk areas. Please fill one out and drop it in any comment card box located within the medical treatment facility.

Customer Relations Office

Beneficiary Counseling & Assistance Coordinator/Debt Collection Assistance Officer: 210-652-2169/Rm1A300

TRICARE Operations/TOL Administrator: 210-652-2169/Rm1A300

Please let us know if there is something we can do better or what we did well. We appreciate your feedback and the opportunity to improve our service and/or focus on the things we do well. Thank you!

Telephone Number(s)

210-652-6403

Location

221 3rd Street West, Randolph Air Force Base, Texas 78150

Don't forget to keep your family's information up-to-date in DEERS.