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The 559th Medical Squadron is a premier outpatient clinic that provides comprehensive health services for nearly 25,000 eligible beneficiaries in the San Antonio area.
The group consists of more than 350 Airmen and civilians, in eight buildings. With a $17.7 million annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month.
Hours of Operation:
Monday, Tuesday, Thursday, Friday
7:30 a.m. – 4:30 p.m.
9:30 a.m. – 4:30 p.m.
Patients have the right to make recommendations, ask questions, or file grievances with the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.
Patient service is our number-one priority at the 559th Medical Squadron. We are committed to providing to every one of our patients - both internal and external - the highest quality of service available anywhere. We have many programs at the 559th Medical Squadron designed to enhance satisfaction with the care and service we provide.
Patient Advocate Program
The 559th Medical Squadron Customer Advocate Creed: "We are dedicated to successfully advocating for what is right, equally for all customers, the 559th Medical Squadron, and the Air Force, and continually pursue opportunities to improve processes, enhance customer satisfaction, and eliminate barriers."
Each clinic you visit at the Randolph Clinic has primary and alternate Patient Advocates. They can help resolve your patient care concerns. If we have not succeeded in meeting your expectations during any visit to our military treatment facilities, we will work to address the issue immediately. We strive for excellence in patient care. We value our patients' feedback, as it helps us identify problems and implement improvements. If you would like to provide feedback, please ask to see the Patient Advocate of the section you are visiting.
If the section’s patient advocate can not resolve your concerns, please come by the TRICARE Operations and Patient Administration office and ask to see the squadron Patient Advocate. The squadron Patient Advocate can also be reached by phone at 210-652-1399.
Patient Satisfaction & Safety Comment Cards
Our Interactive Customer Evaluation Program is now online. Patients can give feedback by vising the ICE website.
If you do not want to complete your feedback online, you will find comment cards placed throughout the clinic at the front desk areas. Please fill one out and drop it in any comment card box located within the medical treatment facility.
Beneficiary Counseling and Assistance Coordinator (BCAC)/Debt Collection Assistance Officer
BCACs educate and help you with TRICARE-related inquires. DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. For help resolving beneficiary concerns and medical claims, please call 210-652-2169, or stop by the TRICARE Operations and Patient Administration office, Room: 1A300.
Please let us know if there is something we can do better, or what we did well. We appreciate your feedback and the opportunity to improve our service and/or focus on the things we do well. Thank you!
MHS GENESIS Patient Portal or
221 3rd Street West,
JBSA-Randolph, TX 78150