Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone/Email

59th MDW Patient Advocate: 
210-292-7827/6688
usaf.jbsa.59-mdw.mbx.wing-patient-advocate@health.mil

BCAC/DCAO:
210-292-7848

Hours

59th MDW Patient Advocate: 
Monday - Friday
7:30 a.m. - 4:30 p.m.

Location

59th MDW Patient Advocate: 
Third Floor, Wing A
Don’t forget to keep your family’s information up to date in DEERS!