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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | July 2, 2020

COVID-19 Screening and Testing - Fourth of July Hours of Operation

Over the Fourth of July weekend, the San Antonio Military Health System's COVID-19 screening and testing sites will adjust hours of operation to the following:

-- JBSA-Lackland's site, adjacent to the Luke Gate, will be open Friday and Saturday, 3-4 July, from 8 a.m. to noon. The BAMC site will be closed.

-- BAMC's site, located in the first floor parking garage, will be open Sunday and Monday, 5-6 July, from 8 a.m. to noon. The Lackland site will be closed.

--JBSA-Randolph's site at the Randolph clinic, will be open Friday, 3 July and Monday, 6 July, from 8 a.m. to noon.

Additionally, the SAMHS COVID-19 Nurse Info Line will be closed Friday, 3 July through Sunday, 5 July. Beneficiaries with COVID related questions/concerns should call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), Option 1. The Nurse Info Line will resume operations on Monday, 6 July from 7 a.m. to 5 p.m.

Have a safe and happy Fourth of July weekend!

Don’t forget to keep your family’s information up to date in DEERS!