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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | July 13, 2020

Wilford Hall Updates Entry Points, Changes COVID Drive-Thru Screening Location

As of Tuesday 14 July 2020, the WHASC COVID screening/testing will take place in the bottom level of the WHASC parking garage. Days/Hours remain Monday - Saturday from 0800 - 1200.

Patient entry into WHASC will be through the main doors at Entrance A. The Family Emergency Center (FEC) will be open for FEC patients and staff only. All other patients/staff will be redirected to Entrance A. Expect 100% screening while WHASC continues enduring COVID operations.

Employees with badge access may enter the facility through the existing garden level parking garage door entrance, or through door 7, between Wing's C and D, near Women's Health.

Anyone entering the facility is required to follow CDC guidelines to protect themselves and others.

Don’t forget to keep your family’s information up to date in DEERS!