Reid Clinic

This is a Trainee Health Clinic that cares for more than 86,000 Basic Military Trainees, tech training students, Defense Language Institute and Inter-American Forces Academy students. Services provided include acute illness care, uncomplicated orthopedic care, gynecology, physicals and simple procedures. Emergency Care is not available.

Local Clinic Information

59th Medical Wing Urgent Care Center

Location: Wilford Hall Ambulatory Surgical Center Basement

Hours: 24/7

Telephone:

• Main: 210-292-7331
• SAMMC Emergency: 210-916-0808

People suffering serious illness or injury should go to the closest emergency department. If you go to the UCC with a serious illness or injury, you will be sent or transported by ambulance to a hospital emergency department, and this could delay your care. The UCC, serving walk-in patients 24 hours a day, seven days a week, is an option for common acute minor medical problems when the patient cannot obtain an appointment with a primary care provider or a clinic is closed. The UCC staff treats minor illnesses and injuries, including flu, fever, earaches, nausea, rashes, animal and insect bites, minor bone fractures and minor cuts that require stitches. The UCC is staffed by military and civilian family practice physicians, physician assistants, nurses and medical technicians. The UCC provides open access care for all eligible Department of Defense beneficiaries.

Urgent & Emergency Care

Call 911 or go to the nearest emergency room. Some military treatment facility locations offer emergency room services and others do not, so be sure to be familiar with the clinics and services offered at your location.

Medical emergencies are the sudden and unexpected onset of a medical condition that:

• Is threatening to life, limb, or eyesight;
• Requires immediate medical treatment; or
• Manifests painful symptoms that requires immediate response to alleviate suffering.

Call your primary care manager within 24 hours or the next business day after getting emergency care to get authorization and coordinate ongoing care.

National Suicide Prevention Lifeline: 1-800-273-TALK (8255), option 1

Veterans Crisis Line: 1-866-966-1020

TRICARE Urgent Care

TRICARE Emergency Care

To make an appointment, log in to the TOL Secure Web Portal​ or call 210-916-9900.

Read the TOL Appointment Center Brochure for more information.

For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Telephone: 210-671-9553

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.