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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | June 29, 2020

59 MDW adjusts hours for 4th of July holiday

On July 6, the JBSA-Lackland (Wilford Hall Ambulatory Surgical Center-WHASC) and JBSA-Randolph Medical Treatment Facilities will have limited services available. Our Primary Care Clinics (Family Practice, Internal Medicine, Pediatric, BHOP, Flight Medicine, and WOMC), as well as our Gateway Bulverde Family Practice Clinic (located at the intersection on  Hwy 281 and Overlook Parkway), will remain open for same-day appointments.

 For medical emergencies, dial 911 or visit your nearest Emergency Department. As a reminder, the JBSA-Lackland (WHASC) Family Emergency Center and Brooke Army Medical Center Emergency Departments are open 24 hours/day.

 For non-urgent medical questions, the Nurse Advice Line offers nursing advice by phone, chat, or video and can be reached at 1-800-TRICARE (874-2273). Non-Active Duty patients may visit your nearest Urgent Care Center, without a referral, for urgent medical concerns.On Monday, 6 July 2020, JBSA-Lackland (WHASC) and JBSA-Randolph main pharmacies will be open for same-day appointment services. JBSA-Gateway Bulverde Pharmacy, JBSA-Lackland and Randolph satellite consider bringing in prescriptions or ordering refills for pick up prior to July 3, since the day prior to and the day after a holiday are usually extremely busy and results in longer than normal wait times.

Don’t forget to keep your family’s information up to date in DEERS!