Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

March 26, 2020

COVID-19 Testing: A message to our beneficiaries

Due to increasing levels of community transmission and in order to ensure availability of testing in our highest-risk populations, effective 26 March 2020, the 59th Medical Wing will limit the preponderance of its current COVID testing to nursing-home or retirement-center dwellers, Active Duty living in dorms, JBSA Healthcare Personnel, Military

March 25, 2020

COVID-19 crisis poses mental health challenges as well as physical demands

Like many communities throughout the United States, Joint Base San Antonio is feeling the effects of the global coronavirus pandemic.

March 24, 2020

SAMHS stands up COVID-19 advice line

Beginning March 24, San Antonio Military Health System medical professionals are standing by to answer beneficiaries' COVID-19 concerns/symptoms.Patients with COVID-19 concerns/symptoms are advised to call 210-581-2266, option 6, Monday through Friday from 7 a.m. to  7 p.m. and Saturday through Sunday from 10 a.m. to 4 p.m. For patients who have

March 23, 2020

59th MDW adjusts pharmacy services and hours

The 59th Medical Wing is continuing to make several precautionary adjustments to services to mitigate the spread of infectious diseases and ensure healthcare professionals and resources are poised to support an increased need for acute patient care. Patients should expect to see the following changes regarding pharmacy hours and prescription drop

March 20, 2020

59th MDW adjusts services, offers options to continue care

The 59th Medical Wing is making several precautionary adjustments to services to mitigate the spread of infectious diseases and ensure healthcare professionals and resources are poised to support an increased need for acute patient care.Patients should expect to see the following changes at all 59th MDW clinics: - Temporary suspense of in-person

March 19, 2020

WHASC opens drive-thru screening, testing

Beginning Friday, March 20, the 59th Medical Wing will implement a COVID-19 drive-thru screening process at Wilford Hall to help identify people with COVID-19 indicators before they enter the hospital, reducing the health risk to our beneficiaries, visitors, staff and family members. As you proceed to Wilford Hall, you will see signage requesting

March 18, 2020

Goldfein emphasizes protecting force from COVID-19 while fulfilling all missions, operational priorities

Air Force Chief of Staff Gen. David L. Goldfein said March 18 there have been seven confirmed cases of the new coronavirus to date among active-duty personnel, but that the Air Force is “still conducting global missions … which is priority one.”

March 18, 2020

Latest Air Force trainees continue BMT with enhanced mitigation efforts

For the 668 projected new U.S. Air Force recruits arriving here this week, basic military training is beginning with a 14-day restriction of movement (ROM) as the service actively conducts mitigation procedures to slow down the spread of COVID-19.

March 17, 2020

Air Force BMT, technical and flying training mission essential, to continue with mitigation

The Department of Defense response to the coronavirus outbreak continues to be dynamic and policy may quickly change, but as of March 17, U.S. Air Force's basic military training, technical training and flying training operations have been deemed mission essential and will continue with mitigation for COVID-19, Air Education and Training Command announced.

March 15, 2020

Wilford Hall implements temporary entry/exit point procedures

Beginning March 16, 2020, leaders at Wilford Hall Ambulatory Surgical Center will begin implementing three entry and exit control points to ensure the continued health and safety of staff, volunteers and beneficiaries.To continue normal operations and patient care, the 59th Medical Wing will institute precautionary screening for staff and patients

Don’t forget to keep your family’s information up to date in DEERS!