Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

TRICARE Operations & Patient Administration

We help with the following:
  • Medical records requests and outpatient records
  • Enrollment
  • TRICARE Prime patient reimbursement for travel over 100 miles
  • Beneficiary Counseling and Assistance
  • Debt Collection Assistance

Contact Us

Location: Main Clinic, Building 1040, First Floor, Room 1A300

Telephone: 210-652-1705

Hours:
Mon-Tues/Thurs-Fri 7:30 a.m. - 4:30 p.m.
Wed: 9:30 a.m. - 4:30 p.m.
Closed Federal Holidays and Wednesdays until 9:30 a.m. for training.
 

Don’t forget to keep your family’s information up to date in DEERS!