Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Prescription Pick-Up - Randolph Satellite Pharmacy Team

You have options for prescription pick-up! When calling the automated refill system, select your preferred pick-up location:
 

  • Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • After the prompt, press 1 for Army pharmacy locations, press 2 for Air Force pharmacy locations
 
  • For Randolph Satellite Pharmacy patients:
    • ​Press 2 for JBSA-Randolph Satellite Pharmacy (in BX Mall) 
  • ​Alternatively, visit our Wilford Hall ScriptCenter Lockers, available 24-hours a day!
    • Press 4 for Wilford Hall ScriptCenter Lockers (available 24/7 through ER entrance)
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  • ​Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
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To process urgent* prescriptions from on or off-base providers:

  • Please visit our Wilford Hall pharmacy kiosks (in the Atrium/1st Floor) for urgent requests
  • Pull an "Urgent Medication" ticket
  • Wait until your ticket is called
  • After activation, please wait until your ticket is called again for medication pick-up
  • The "Urgent Medication" process takes approx. 1-2 hours from check-in to finish
* Urgent medications are short course treatments only for anti-infectives, acute pain medications, steroid treatments, or for patients who have received emergency services within the last 72 hours

 

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Don’t forget to keep your family’s information up to date in DEERS!