There are emergency procedures in place in multiple states due to extreme weather. >>Learn More

Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. >>Learn More

Also, you have until March 31 to set up  your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Clinics

Prescription Pick-Up - Randolph Satellite Pharmacy Team

You have options for prescription pick-up! When calling the automated refill system, select your preferred pick-up location:
 

  • Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • After the prompt, press 1 for Army pharmacy locations, press 2 for Air Force pharmacy locations
 
  • For Randolph Satellite Pharmacy patients:
    • ​Press 2 for JBSA-Randolph Satellite Pharmacy (in BX Mall) 
  • ​Alternatively, visit our Wilford Hall ScriptCenter Lockers, available 24-hours a day!
    • Press 4 for Wilford Hall ScriptCenter Lockers (available 24/7 through ER entrance)
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  • ​Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
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To process urgent* prescriptions from on or off-base providers:

  • Please visit our Wilford Hall pharmacy kiosks (in the Atrium/1st Floor) for urgent requests
  • Pull an "Urgent Medication" ticket
  • Wait until your ticket is called
  • After activation, please wait until your ticket is called again for medication pick-up
  • The "Urgent Medication" process takes approx. 1-2 hours from check-in to finish
* Urgent medications are short course treatments only for anti-infectives, acute pain medications, steroid treatments, or for patients who have received emergency services within the last 72 hours

 

Contact Us

Have questions? Visit Pharmacy Homepage

Don’t forget to keep your family’s information up to date in DEERS!