Prescription Pick-Up - Randolph Satellite Pharmacy Team
You have options for prescription pick-up! When calling the automated refill system, select your preferred pick-up location:
- Call the automated refill phone system at 210-292-9995 or 800-469-7170
- After the prompt, press 1 for Army pharmacy locations, press 2 for Air Force pharmacy locations
- For Randolph Satellite Pharmacy patients:
- Press 2 for JBSA-Randolph Satellite Pharmacy (in BX Mall)
- Alternatively, visit our Wilford Hall ScriptCenter Lockers, available 24-hours a day!
- Press 4 for Wilford Hall ScriptCenter Lockers (available 24/7 through ER entrance)
- Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
To process urgent* prescriptions from on or off-base providers:
- Please visit our Wilford Hall pharmacy kiosks (in the Atrium/1st Floor) for urgent requests
- Pull an "Urgent Medication" ticket
- Wait until your ticket is called
- After activation, please wait until your ticket is called again for medication pick-up
- The "Urgent Medication" process takes approx. 1-2 hours from check-in to finish
* Urgent medications are short course treatments only for anti-infectives, acute pain medications, steroid treatments, or for patients who have received emergency services within the last 72 hours