Health Clinics

Prescription Refills - Wilford Hall (WHASC) Pharmacy Team

To request a prescription refill:

  • Call the automated refill phone system at 210-292-9995 or 800-469-7170
  • Listen to the prompt for different JBSA pick-up locations
  • When prompted for the prescription number, enter the information from your medication's label
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location

To process urgent* prescriptions from on or off-base providers:

  • Please visit our Pharmacy kiosks for urgent requests
  • Pull an "Urgent Medication" ticket
  • Wait until your ticket is called
  • After activation, please wait until your ticket is called again for medication pick-up
  • The "Urgent Medication" process takes approx. 1-2 hours from check-in to finish
* Urgent medications are short course treatments only for anti-infectives, acute pain medications, steroid treatments, or for patients who have received emergency services within the last 72 hours


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