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Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Clinics

Prescription Refills - Wilford Hall (WHASC) Pharmacy Team


Prescription refills can be picked up 24/7 via the Family Emergency Center (FEC) entrance at Wilford Hall by using the ScriptCenter Lockers.

ScriptCenter Notes:

  • The first time you use ScriptCenter you will have to enroll; this one-time process requires you to have one of the prescription numbers you called in for refill with you
  • Refrigerated items cannot be placed in ScriptCenter Lockers

To request a prescription refill you can:

Option 1. Use the automated refill system

  • Call the automated refill phone system at 726-215-9456
  • Listen to and follow the prompts for "ScriptCenter Lockers" at Wilford Hall
  • When prompted for the prescription number, enter the information from your medication's label
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after request at your selected JBSA pick-up location
Option 2. Refill your medications using the MHS GENESIS Patient Portal
  • Log in to the MHS GENESIS Patient Portal
  • At the far right of the top menu tab you will see "Rx Refills"
  • Select "Rx Refills" to see a list of your medications with available refills
  • Refills will be ready for pick-up after 1:00 p.m., three duty days after requested
  • Additional information can be found at MHS GENESIS Prescription Refills

 

Don’t forget to keep your family’s information up to date in DEERS!