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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | April 15, 2020

COVID-19 test results now available on TRICARE Online

Patients who have received a COVID-19 test may now view their results through TRICARE Online (TOL). The result will be posted as soon as it is certified. To see your results, please login in to https://www.tricareonline.com, click on the Health Record button, and then click on Laboratory Results. Rest assured, a nurse or provider will call you within 1-2 days to discuss your results.

No matter the result, we encourage you to self-isolate if you are ill and wait for their call, unless you have an immediate concern. If you have immediate concerns you can send a secure message, contact your clinic, or call the SAMHS Nurse Info Line at 210-581-2266, Option 6 from 7 a.m.- 5 p.m. Monday-Friday.

As always, if you are severely ill or feel your condition is emergent, please contact 911 or go to the nearest Emergency Room.

Please also reference the CDC website, the 59 MDW website, and our Facebook page for more information on home isolation and when it is safe to discontinue isolation.

Don’t forget to keep your family’s information up to date in DEERS!