Patients are now able to schedule telephonic virtual appointments through TRICARE Online, or TOL.

To schedule a virtual appointment, simply log into the TOL website and select the Appointments button. Once on the Make Appointment page, select a Virtual (Telephonic) Visit within or beyond the next 24 hours, based on your needs.

Remember that these are virtual visits conducted over the phone. A member of your provider team will call you at the phone number you provide to conduct your virtual visit.

During this time, we are doing our best to accommodate the needs of all of our patients in a timely fashion. Our staff will make every effort to call you at or before your scheduled appointment time; however, we ask for your patience and understanding if they are unavoidably delayed while caring for other patients.

Please keep in mind virtual appointments are not for emergent medical needs, wellness examinations or any visit which requires a hands-on physical examination.

Virtual appointments can be used for healthcare needs such as medication refill requests, lab and radiology results, cold and allergy symptoms, urinary tract infections and routine follow-up appointments in which a physical exam isn’t required. 

If in doubt as to whether your medical need should be addressed through a virtual appointment or not, call your clinic. For your safety and the safety of the healthcare staff, do not come into the clinic without calling first.

Beneficiaries also can call the San Antonio Military Health System COVID-19 Nurse Info Line at 210-581-2266, Option 6, to book a CAMO appointment or for home-care instructions. The advice line is available Monday-Friday from 7 a.m.-5 p.m.

After hours, call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), option 1. If you are experiencing a medical emergency please call 911, or go to the nearest Emergency Department.