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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

News | Oct. 23, 2020

Assistant Secretary of Defense of Health Affairs

By Staff Sgt. Amanda Stanford

JOINT BASE SAN ANTONIO-LACKLAND, Texas  –   Staff Sgt. Ethan Hart, 59th Dental Support Squadron maxillofacial dental lab technician, showcases various maxillofacial prosthetics to the Honorable Thomas McCaffery, Assistant Secretary of Defense for Health Affairs, at the Air Force Post Graduate Dental School, Oct. 21, 2020 at Joint Base San Antonio-Lackland, Texas. Maxillofacial prosthetics deliver facial, ocular and other prostheses which restore form and function to the maxillofacial area of the body. (U.S. Air Force photo by Staff Sgt. Amanda Stanford)
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