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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | March 14, 2025

ADVISORY | Reduced operations during JBSA exercise

By 59th Medical Wing Public Affairs

JOINT BASE SAN ANTONIO, Texas  –   To fully participate in a Joint Base San Antonio exercise, the 59th Medical Wing will operate at reduced capacity during the following dates and times:
 
  • Reduced Operations on March 25th until 1:00 p.m. at Wilford Hall Ambulatory Surgical Center (JBSA-Lackland) 
  • Reduced Operations on March 27th until 1:00 p.m. at Randolph Clinic (JBSA-Randolph)
Please note, Pharmacy and Laboratory Services will be unavailable at both locations until 1:00 p.m. on their respective training days. 

This JBSA exercise will take the place of our regularly scheduled Wednesday morning training hours; therefore, on Wed. March 26th, clinics will open at their normal times.

As always, the Wilford Hall Emergency Department will remain open 24/7 during this exercise.

For questions regarding upcoming appointments, please contact the Consult and Appointment Management Office at (210) 916-9900 or message your primary care team via the MHS GENESIS Patient Portal.
reduced operations exercise Pharmacy laboratory
Don’t forget to keep your family’s information up to date in DEERS!