Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Airmen participated in a field training exercise on Jan. 31, 2025, at the 59th Medical Readiness Training Center, Joint Base San Antonio-Camp Bullis, Texas.

March 14, 2025

ADVISORY | Reduced operations during JBSA exercise

JOINT BASE SAN ANTONIO, Texas — To fully participate in a Joint Base San Antonio exercise, the 59th Medical Wing will operate at reduced capacity during the following dates and times:  Reduced Operations on March 25th until 1:00 p.m. at Wilford Hall Ambulatory Surgical Center (JBSA-Lackland)  Reduced Operations on March 27th until 1:00 p.m. at Randolph Clinic

Military Pharmacy technician smiles at patient

March 25, 2024

"Calm Under Pressure": Lackland Pharmacy teams operate through nationwide cyberattack

JOINT BASE SAN ANTONIO-LACKLAND — Last month, a reported cyberattack on the nation’s largest commercial prescription processor impacted military clinics and hospitals worldwide, as well as some retail pharmacies. In response, the 59th Medical Wing's Pharmacy team at Joint Base San Antonio-Lackland implemented emergency plans to continue serving patients and provide medical support

Lackland, Randolph Pharmacies change processes

Aug. 16, 2022

JBSA Lackland and Randolph Pharmacies implement changes to improve service

JOINT BASE SAN ANTONIO, Texas — This article last updated Aug. 17, 2022The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries.The following process updates will take effect Sept. 6, 2022Process Update #1 - Pick up Process ChangeAs of Sept. 6, 2022, patients will no longer need to stand in line to

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