Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Secretary McCaffery's visit


Assistant Secretary of Defense of Health Affairs visits 59th Medical Wing

The Honorable Thomas McCaffery, Assistant Secretary of Defense for Health Affairs, and Col. Alan Hardman, 559th Medical Group commander, talk outside of Reid Health Services Center, Oct. 21, 2020 at Joint Base San Antonio-Lackland, Texas. Reid plays an instrumental role in preventing the spread of COVID-19 in basic military training while continuing to provide routine and preventive health care to trainees and technical training students. (U.S. Air Force photo by Staff Sgt. Amanda Stanford)

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Staff Sgt. Amanda Stanford
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