Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Secretary McCaffery's visit


Assistant Secretary of Defense of Health Affairs visits 59th Medical Wing

The Honorable Thomas McCaffery, Assistant Secretary of Defense for Health Affairs, watches the beginning stages of a refractive surgery at the Warfighter Refractive Surgery Center, Oct. 21, 2020 at Joint Base San Antonio-Lackland, Texas. The center is the largest refractive training program in the Department of Defense and has trained and certified more than 150 refractive surgeons. (U.S. Air Force photo by Staff Sgt. Amanda Stanford)

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Staff Sgt. Amanda Stanford
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