Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Airman Kinley Noel, a dental assistant assigned to the 59th Dental Squadron, poses for a photo at Dunn Dental Clinic, Joint Base San Antonio-Lackland, Texas, in honor of Dental Assistants Recognition Week, March 6, 2024.


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Airman Kinley Noel, a dental assistant assigned to the 59th Dental Squadron, poses for a photo at Dunn Dental Clinic, Joint Base San Antonio-Lackland, Texas, in honor of Dental Assistants Recognition Week, March 6, 2024. U.S. Air Force dental assistants aid dentists in delivering care to military personnel and families, assisting during procedures, preparing equipment, taking X-rays, maintaining records, ensuring equipment cleanliness, providing patient education, and assisting with administrative tasks. (U.S. Air Force photo by Staff Sgt. Kelsey Martinez)

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