Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Under Secretary of the Air Force Gina Ortiz Jones speaks with Maj. Molly McCowan, 433rd Medical Squadron clinical nurse, during her visit to 433rd Airlift Wing members at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, to view COVID-19 vaccination efforts, Oct. 2, 2021. (U.S. Air Force photo by Tech. Sgt. Samantha Mathison)

Oct. 7, 2021

USECAF receives insight into COVID-19 vaccinations at Reserve wing

JOINT BASE SAN ANTONIO-LACKLAND, Texas — Under Secretary of the Air Force Gina Ortiz Jones visited the 433rd Airlift Wing here to meet with Reserve Citizen Airmen leaders on mandatory COVID-19 vaccination efforts, Oct. 2, 2021.

U.S. Army Lt. Col. Andrew Mendedorp, left, the chief of urology at Tripler Army Medical Center, Honolulu, Hawaii, and U.S. Air Force Lt. Col. Necia Pope, a urologist with the 59th Medical Wing, Joint Base San Antonio-Lackland, operate on a patient at Hospital del Sur in Choluteca, Honduras, May 21, 2021. U.S. military doctors arrived in Choluteca for a urologic surgical readiness training exercise to provide essential surgeries to pre-selected Honduran patients. (Courtesy photo)

June 1, 2021

59th MDW medics assist Honduras hospital during Resolute Sentinel 21

CHOLUTECA, Honduras (AFNS) -- U.S. Air Force and Army military doctors were in Choluteca, Honduras, May 12-27, to assist a local hospital with urologic surgeries during Resolute Sentinel 21.

Rise Up AETC resiliency effort

May 4, 2020

#RiseUp Mental Health, Resiliency at JBSA

JOINT BASE SAN ANTONIO-LACKLAND, Texas — Members of the Wilford Hall Ambulatory Surgical Center (WHASC) Mental Health Clinic and 737th Training Group Military Training Consult Service (MTCS) mental health team spent their Monday motivating others with words of encouragement for base personnel and community members as part of a mental health and resiliency effort during the COVID-19 pandemic at Joint Base San Antonio-Lackland, May 4.

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