Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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TRICARE scam calls


TRICARE scams

While medical professionals in the U.S. and overseas are working hard to combat the coronavirus, some people are using this as an opportunity to take advantage of others. If you receive a call from someone offering to send you a COVID-19 testing kit, you could be the target of a scam.

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