The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
Our military medical center remains open and we’re continuing to provide healthcare services. Scheduled appointments and procedures are proceeding as planned, and new appointments continue to be booked. For the latest information regarding TRICARE benefits during this period, please visit www.tricare.mil/shutdown

Please be assured, our commitment to providing exceptional care to you remains our highest priority.

Health Services

If you or a loved one are experiencing an emergency, call 911.

For life-threatening medical situations (including mental health emergencies), call 911 immediately or go to the closest Emergency Department. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety. To learn about how TRICARE covers emergency care, visit TRICARE Emergency Care.

Wilford Hall Emergency Department

The Wilford Hall Emergency Department (WHED) is open 24 hours a day, 7 days a week and treats all eligible Department of Defense beneficiaries, regardless of age. Our Emergency Department is an excellent option to treat a variety of conditions after-hours for both children and adults.

Below are some of the conditions we treat:

  • Abdominal pain
  • Allergic reactions
  • Altered mental status
  • Asthma and breathing problems
  • Back pain
  • Bladder infections (UTI)
  • Chest pain
  • Cold or flu
  • Concussion
  • Dehydration
  • Diarrhea
  • Ear pain
  • Eye infection
  • Fever
  • Head injuries
  • Minor burns
  • Nausea or vomiting
  • Poisonings
  • Rashes, insect bites, stings
  • Simple and complex lacerations
  • Sprains and broken bones
  • Minor trauma
  • And more…
Our emergency team stabilizes your condition as quickly as possible to prepare you for the next step of care or discharge. If patients require specialized care or inpatient hospitalization, transfer to Brooke Army Medical Center (BAMC) or appropriate admitting facility can be arranged by our care team.

Some illnesses and injuries that are urgent, but not life-threating, may be better suited for a visit to an urgent care center instead. If you’re unsure whether you need to visit the WHED, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com for web chat and video chat or dial 1-800-TRICARE (874-2273).
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Emergency Department Features:

  • Immediate intervention for serious emergencies where treatment time is critical 
  • Fully staffed care team of emergency medicine physicians, physician assistants, nurse practitioners, nurses and medical technicians 
  • Onsite EKG, CT scan, digital x-ray and limited ultrasound capabilities ensure timely care when every second counts. 
  • Onsite laboratory providing immediate results
  • Onsite pharmacy that facilitates outpatient and discharge prescriptions available Mon-Fri, 7:00 a.m. to 5:00 p.m.
  • Quick transfer capabilities to BAMC and alternate local hospitals for specialized or inpatient care including expert consultation and hospitalization
  • Electronic transmission of any diagnostic image from the WHED to BAMC hospital emergency room for seamless follow-up
  • Direct access to BAMC pediatric specialists and the ability to coordinate seamless patient transfers to BAMC or a hospital with a specially trained pediatric team

 

Contact Us

Phone

Emergency Department Front Desk
210-292-3403

Emergency Care
911

Military Health System Nurse Advice Line
1-800-TRICARE (874-2273)

Hours

24/7

Location

Wilford Hall Ambulatory Surgical Center 
1st Floor, A-Wing
1100 Wilford Hall Loop
JBSA-Lackland, TX 78236
Don’t forget to keep your family’s information up to date in DEERS!