Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Health Services

If you or a loved one are experiencing an emergency, call 911.

For life-threatening medical situations (including mental health emergencies), call 911 immediately. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety. To learn about how TRICARE covers emergency care, visit TRICARE Emergency Care.

Wilford Hall Emergency Department

The Wilford Hall Emergency Department (WHED) is open 24 hours a day, 7 days a week and treats all eligible Department of Defense beneficiaries, regardless of age. Our Emergency Department is an excellent option to treat a variety of conditions after-hours for both children and adults.

Our highly skilled team provides exceptional care for urgent and emergent conditions whether you are experiencing head, chest, or abdominal pain, broken bones, shortness of breath, or fevers and chills. Onsite EKG, CT scan, digital x-ray and ultrasound capabilities ensure timely care when every second counts. 

If patients require specialized care or inpatient hospitalization, transfer to Brooke Army Medical Center (BAMC) can be arranged by our care team at no additional cost.

If you’re unsure whether you need to visit the WHED, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE (874-2273).

Emergency Department Features:

- Immediate intervention for serious emergencies where treatment time is critical 
- Fully staffed care team of emergency medicine physicians, physician assistants, nurse practitioners, nurses and medical technicians 
- Onsite laboratory providing immediate results
- Onsite pharmacy that facilitates outpatient and discharge prescriptions
- Quick transfer capabilities to BAMC for specialized or inpatient care including expert consultation and hospitalization
- Electronic transmission of any diagnostic image from the WHED to BAMC hospital emergency room for seamless follow-up
- Direct access to BAMC pediatric specialists and the ability to coordinate seamless patient transfers to BAMC or a hospital with a specially trained pediatric team
- Patient access to medical records

 

Contact Us

Phone

Urgent Care
210-292-7331

Emergency Care
911

Military Health System Nurse Advice Line
1-800-TRICARE (874-2273)

Hours

24/7

Location

Wilford Hall Ambulatory Surgical Center Basement,
1st Floor, A-Wing
1100 Wilford Hall Loop,
JBSA-Lackland, TX 78236
Don’t forget to keep your family’s information up to date in DEERS!