Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.


59th Medical Wing explores new technology with SimX demo

A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025. The 59th Medical Wing hosted the event to evaluate how VR-based training tools might complement existing education and readiness programs. (Defense Health Agency photo by Brian J. Valencia)

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U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
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Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
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Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, introduces volunteer Seong Riopel to the PACU/Same Day Surgery clinic staff at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, reviews information desk procedures with volunteer Sharon Disler at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
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A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
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