Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Maj. Nicole Bermudez-Beck, a physician assistant with the 559th Trainee Health Squadron, and her father, Lt. Col. Luis Bermudez, a dentist with the 59th Dental Squadron, pose for a photo.


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U.S. Air Force Maj. Nicole Bermudez-Beck, a physician assistant with the 559th Trainee Health Squadron, and her father, Lt. Col. Luis Bermudez, a dentist with the 59th Dental Squadron, pose for a photo. The two serve together at the 59th Medical Wing in support of the Basic Military Training mission, a rare assignment made possible through the Air Force’s Humanitarian Reassignment Program. (Courtesy Photo)

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U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
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Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, introduces volunteer Seong Riopel to the PACU/Same Day Surgery clinic staff at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, reviews information desk procedures with volunteer Sharon Disler at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
The Bird respirator Mark 7 dates from the 1950s and was once a standard piece of equipment in hospitals.
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A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Courtesy Photo
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service, medical, 59mdw, Family



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