Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force medics apply Tactical Combat Casualty Care techniques during a simulated battlefield scenario May 9, 2025, at Joint Base San Antonio-Lackland, Texas.


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U.S. Air Force medics apply Tactical Combat Casualty Care techniques during a simulated battlefield scenario May 9, 2025, at Joint Base San Antonio-Lackland, Texas. The TCCC Skills Day brought together Airmen from multiple units for hands-on trauma care training. (U.S. Air Force photo by Senior Airman Matthew-John Braman)

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Senior Airman Matthew John Braman
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skills, TCCC, Medics, 59mdw, training



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