Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Back of paramedic as he briefs Wilford Hall Emergency Department staff


Air Force medics' heroics highlight vital role of military health professionals

U.S. Air Force Staff Sgt. JaCoy Erickson, 59th Medical Wing emergency services flight EMS section chief, describes the heroic efforts of Staff Sgt. Austin Lawhon and Senior Airman James Henry, 59th Medical Wing paramedics, that led to a patient surviving an out-of-hospital cardiac arrest event on Lackland Air Force Base in March 2025. “This was more than just a save — it was a reminder of what trained military medics are capable of every day,” said Erickson. (U.S. Air Force photo by Tech. Sgt. Tory Patterson)

Related Imagery
A demonstration of the AI-GUIDE system is done during a visit to VelocityTX in San Antonio, Texas, April 2025
Military medical personnel participate in a familiarization and validation demonstration of the AI-GUIDE system at the Fort Bliss Medical Simulation Center in El Paso, Texas
U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Visitors enter the rear cargo bay of a simulated military transport aircraft during a public engagement event at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
A group of 59th Medical Wing Airmen place a simulated patient and secure their liter onto a KC-135 Stratotanker, Joint Base San Antonio-Kelly Field Annex, Texas, June 18, 2024.
A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Col. Tracy Bozung, 59th Medical Wing deputy commander works with Retired Col. Cheryl Lockhart, senior military advisor for SimX, during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
The 59th Medical Wing transitions from Air Education and Training Command to Air Force Medical Command on Sept. 9, 2025
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, displays a Commanders Cup medal and Most Valuable Player award following his performance in a military soccer tournament in Utah.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing central sterile processing technician, poses for a portrait at Wilford Hall Ambulatory Surgical Center.
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