Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A student at the Air Force Oral Hygiene Course at Joint Base San Antonio-Lackland, Texas, performs a dental cleaning on a patient during the hands-on training phase at Dunn Dental Clinic on Joint Base San Antonio-Lackland, Texas Aug 28, 2024.


240828-F-VY285-1012

A student at the Air Force Oral Hygiene Course at Joint Base San Antonio-Lackland, Texas, performs a dental cleaning on a patient during the hands-on training phase at Dunn Dental Clinic on Joint Base San Antonio-Lackland, Texas Aug 28, 2024. The 14-day course combines classroom instruction with practical experience to ensure Air Force dental assistants are prepared to maintain dental readiness across the service. (U.S. Air Force photo by Senior Airman Matthew-John Braman)

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Senior Airman Matthew John Braman
240828-F-VY285-1012.JPG

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JBSA, Lackland, Dental, training, AFOHC



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