Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Emergency room personnel treat patient


160914-F-AE629-016

(Archival Photo / U.S. Air Force Staff Sgt. Kevin Iinuma) San Antonio Military Medical Center Emergency Department staff treat a patient Sept. 14, 2016 on Joint Base San Antonio-Fort Sam Houston, Texas.

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Staff Sgt. Kevin Iinuma
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