Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Official photo of retired U.S. Air Force Col. Dr. Paul M. Sherman, the Director of Radiological and Aerospace Medical Research at the 59th Medical Wing Chief Scientist’s Office, Defense Health Agency, Joint Base San Antonio Lackland, Texas.


59th Medical Wing’s own honored with Aerospace Medical Association fellowship

Official photo of retired U.S. Air Force Col. Dr. Paul M. Sherman, the Director of Radiological and Aerospace Medical Research at the 59th Medical Wing Chief Scientist’s Office, Defense Health Agency, Joint Base San Antonio Lackland, Texas.

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