Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Col. (Dr.) Richard Townley, ophthalmologist at Joint Base Elmendorf- Richardson, Alaska, performs manual small incision cataract surgery on a patient while U.S. Air Force Maj. (Dr.) Zack Heath, ophthalmologist at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio- Lackland, Texas, stands by a mayo cart full of products and tools necessary for surgery. Both men are wearing gloves, an apron, mask and cap to enhance operating room sterilization.


Surgeons Restore Sight and Forge Connections in Panama

From the left, U.S. Air Force Col. (Dr.) Richard Townley, ophthalmologist at Joint Base Elmendorf- Richardson, Alaska, performs manual small incision cataract surgery on a patient while U.S. Air Force Maj. (Dr.) Zack Heath, ophthalmologist at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio- Lackland, Texas, stands by a mayo cart full of products and tools necessary for surgery at Regional Hospital Dr. Luis "Chicho" Fabrega in Santiago de Veraguas, Panama, July 19, 2023. Panamax Alpha 2023 offered U.S. military personnel the opportunity of working in resource-limited settings which sharpened their clinical skills while nurturing problem-solving, adaptability, and flexibility, which are crucial as the equipment, methods, and setting often differ from the usual, requiring surgeons to adapt. (U.S. Air Force photo by Staff Sgt. Kelsey Martinez)

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U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Visitors enter the rear cargo bay of a simulated military transport aircraft during a public engagement event at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
A group of 59th Medical Wing Airmen place a simulated patient and secure their liter onto a KC-135 Stratotanker, Joint Base San Antonio-Kelly Field Annex, Texas, June 18, 2024.
A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Col. Tracy Bozung, 59th Medical Wing deputy commander works with Retired Col. Cheryl Lockhart, senior military advisor for SimX, during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
The 59th Medical Wing transitions from Air Education and Training Command to Air Force Medical Command on Sept. 9, 2025
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, displays a Commanders Cup medal and Most Valuable Player award following his performance in a military soccer tournament in Utah.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing central sterile processing technician, poses for a portrait at Wilford Hall Ambulatory Surgical Center.
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